The Manager's Pass — Running the Shift

A floor manager's guide to one full service: the 20-minute pre-opening walk, a pre-shift brief that works, reading the room, running the pass, touching tables, cuts and comps, recovering a bad night with word-for-word scripts, and closing right. Includes printable pre-shift and closing checklists, a nightly numbers sheet, and comp and incident logs. 14 pages.