FAQ

questions, answered plainly

How do digital downloads arrive? Instantly. When you buy a guide or a digital product, the file is delivered by email and download right after checkout — there is nothing to wait on and nothing shipped.

How do printed clothes and goods work? They are printed to order. Your piece is made after you order it, then shipped to you. That takes longer than a download, and the production and shipping times are shown on the shipping policy page and at checkout.

How does sizing run? True to size. Every clothing listing carries the maker's size chart with real measurements, so you can check your size before you order instead of guessing.

What if something arrives damaged, defective, or wrong? Send a photo of the problem to justinkyles12@gmail.com and it will be made right with a reprint or a refund. That is the store's published refund policy.

Can I exchange a printed piece for a different size? Printed pieces are made one at a time for each order, so size exchanges are not offered. The size chart on every listing is there so the first one fits — please check it before ordering.

What if a digital file is defective or the wrong file? It will be replaced or refunded. Digital sales are otherwise final once the file has been delivered, as stated in the refund policy.

Is there a welcome discount? Yes — WELCOME10 takes 10% off your first order.

How do I ask about an order? Email justinkyles12@gmail.com, or message @mxtches101 on Instagram.