{"title":"Restaurant \u0026 Hospitality Playbooks","description":"\u003ch2\u003eKnow your role. Own your next shift.\u003c\/h2\u003e\u003cp\u003ePractical guides for the floor, behind the bar, and everything that keeps service moving. Explore restaurant playbooks, menu tools, and money systems built around the work you do.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eStarting on the floor? Explore The Floor, The Right Hand, and 86'd for service guidance and restaurant terminology.\u003c\/li\u003e\n\u003cli\u003eLeading the shift? Discover The Manager's Pass and The House Menu Kit for shift leadership and menu planning.\u003c\/li\u003e\n\u003cli\u003eWorking behind the bar? Browse The Bar Book for cocktail specs, batching math, and bar inventory tools.\u003c\/li\u003e\n\u003cli\u003eAfter service? Explore Tip Money for a cash-management system, or The Other Side of the Menu for a guide to dining out.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eChoose the guide that fits where you are now—and what you want to learn next.\u003c\/p\u003e","products":[{"product_id":"the-floor-a-fine-dining-servers-playbook","title":"The Floor — A Fine Dining Server's Playbook","description":"\u003cp\u003eThe complete fine dining service playbook: mise en place, reading tables, the greet, describing food in real words, wine service step by step, allergy safety, running food, recovering mistakes, selling by helping, and working with your kitchen, bar, and assistants. 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This playbook is the training the role actually deserves: the job everybody depends on, taught properly, in the order you will use it on your next shift.\u003c\/p\u003e\u003cp\u003eInside, across 21 pages and 18 chapters: the job nobody explains properly; how a fine dining room actually runs; setup before the first guest; water service; bread service; seat numbers and table awareness, with the four-top pivot diagram drawn out (Seat 1 at the pivot, then clockwise, so a plate never gets auctioned at the table); marking a table; running food; clearing with grace; resetting; talking to guests and knowing when not to; working with your server and working the room on the loop; reading a table; when something goes wrong; hygiene, safety, and allergies; sidework and closing; and a final chapter on getting noticed and getting promoted. Five headed \"Say This\" script panels give you the exact words for water service, hand-offs, small requests, spills, and long waits, and the book closes with two tear-out station pages — the checklists and pocket phrases, plus a first-week tracker.\u003c\/p\u003e\u003cp\u003eThe proof is on the seat-number page: the pivot never moves, the seat belongs to the position and not the person, and once you work that way, food lands in front of the right guest without a single \"who had the salmon?\" — the moment fine dining either holds together or falls apart.\u003c\/p\u003e\u003cp\u003eHonest scope: this is written for server assistants, bussers, and food runners in full-service restaurants where courses, seat numbers, and table service matter; house standards vary, and where your restaurant's own procedures differ — especially on allergies, safety, and alcohol service — your house wins. 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This guide is the system nobody hands you at count-out.\u003c\/p\u003e\u003cp\u003eInside, across 16 pages and 15 short sections: the four-minute walkout ritual (count it, log it, split it, set tonight's spending money aside); the nightly percentage split — Bills 50%, Life 20%, Set-aside 15%, Buffer 10%, Yours 5%; a full worked month on paper; how to read tip-out, pools, and your pay stub line by line; envelopes and accounts for cash versus card tips; a rule for bad nights, great nights, doubles, and getting cut early; the fifteen-minute weekly count; how to build a two-week buffer; spending rules written for people whose friends are free when restaurants are not; scripts for awkward money moments, word for word; a copy-out nightly tracker; a 30-day start; and a cut-out quick-reference page for the fridge, locker, or apron bag.\u003c\/p\u003e\u003cp\u003eThe proof is in the worked month, and you can check every number yourself: eighteen shifts totalling $1,840 in tips kept splits into Bills $920, Life $368, Set-aside $276, Buffer $184, and Yours $92 — the five buckets add back up to exactly $1,840.\u003c\/p\u003e\u003cp\u003eHonest scope: this is general money organisation for tipped workers, written in plain language — it is not personal tax, legal, or investment advice, and the percentages are starting points to adapt to your own rent, bills, and withholding. If you are paid a steady salary with no tip or cash income, this system was not built for you and you should not buy it. 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If you are looking for hospitality theory, a property-management course, or a revenue-management strategy beyond the desk-level upsell, this is not the book for you.\u003c\/p\u003e\u003cp\u003ePrice: $15 for the 19-page printable PDF.\u003c\/p\u003e\u003cp\u003eDigital download — delivered instantly after checkout.\u003c\/p\u003e","brand":"mxtches101","offers":[{"title":"Default Title","offer_id":50978421768447,"sku":null,"price":15.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0851\/1147\/2383\/files\/the-front-desk-hotel-front-desk-playbook-check-in-night-audit-complaint-scripts-upsell-math-7207626.png?v=1794513861"},{"product_id":"the-early-shift-barista-cafe-opener-playbook-opening-timeline-drink-standards-first-hour-rush-system","title":"The Early Shift — Barista \/ Café-Opener Playbook: Opening Timeline, Drink Standards \u0026 First-Hour Rush System","description":"\u003cp\u003eDoors are at six, the queue is already forming, and the espresso still tastes like the grinder's overnight setting. 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This book gives you the sequence, the standards, and the staffing pattern that make speed unnecessary to beg for.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat's inside (17 pages, US Letter, printable):\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe full 60-minute open as a minute-by-minute timeline, T-60 to doors, plus a doors-to-T+60 first-hour run sheet — written in relative time so it works for a 5:30, 6:00, or 7:00 open\u003c\/li\u003e\n\u003cli\u003eEspresso standards with the math shown: 18 g in → 36 g out (1:2) in 25–30 seconds at ~9 bar, 90–96 °C water, and the extraction-yield formula worked three ways — 9.5% TDS = 19.0% (in the zone), 8.0% = 16.0% (under), 11.0% = 22.0% (the top edge)\u003c\/li\u003e\n\u003cli\u003eA dialing-in protocol that changes one variable at a time, with a worked three-shot morning log (19 s sour → 24 s → 28 s balanced) and a taste → cause → fix table\u003c\/li\u003e\n\u003cli\u003eMilk standards and drink builds: dairy at 55–65 °C with a hard 70 °C ceiling, plant milks cooler at 55–60 °C, plus texture-by-drink guidance and build volumes for a standard double-shot cup\u003c\/li\u003e\n\u003cli\u003eBatch brew and water on the SCA Golden Cup numbers: 55 g per litre, 1.15–1.35% TDS, 18–22% extraction, and the SCA water targets (TDS 75–250 ppm, target ~150)\u003c\/li\u003e\n\u003cli\u003eA $150 till float broken down by denomination — every line counted and re-added to exactly $150.00 — plus pastry-case setup in selling order\u003c\/li\u003e\n\u003cli\u003eThe first-hour rush system: station roles for one, two, or three staff, the solo rotation (take two, make two), batching rules that help and one that hurts, and the four queue sentences with the wait math behind them (drinks ahead × ~90 seconds, rounded up)\u003c\/li\u003e\n\u003cli\u003eEdge cases with first moves (dead machine, jammed grinder, solo rush at the door, missing delivery), a waste-and-handover system, and two printable tools: an opening checklist and a dial-in log to photocopy\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eOne standard, checked twice:\u003c\/strong\u003e every coffee number in this book was checked against Specialty Coffee Association sources during the build — the 1:2 \/ 25–30-second espresso starting point and 18–22% extraction zone, the 55–65 °C milk range with its 70 °C ceiling, the Golden Cup filter figures, and the SCA water standard. Where a number is a house starting point instead — the float, the build volumes — the book says so on the page, and tells you to replace it with your café's own.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHonest scope:\u003c\/strong\u003e this is a working manual for café openers, baristas, and shift leads who already work a bar and want the open and the first hour to stop depending on memory. It is not a barista certification and does not replace your café's recipes, your machine makers' manuals, ServSafe or local food-handler training, or your local health code — where this book and your café's procedures disagree, your café's procedures win. If you are looking for latte-art tutorials, home-brewing recipes, or a café business plan, this is not the book for you. If you open the shop and the first hour keeps deciding your whole day, it is.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePrice:\u003c\/strong\u003e $12 for the 17-page printable PDF — less than the cost of the remakes in one bad first hour.\u003c\/p\u003e\u003cp\u003eDigital download — delivered instantly after checkout.\u003c\/p\u003e","brand":"mxtches101","offers":[{"title":"Default Title","offer_id":50978498838783,"sku":null,"price":12.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0851\/1147\/2383\/files\/the-early-shift-barista-cafe-opener-playbook-opening-timeline-drink-standards-first-hour-rush-system-6116486.png?v=1794513809"},{"product_id":"the-route-book-delivery-driver-earnings-safety-playbook-offer-math-deadhead-control-night-safety-vehicle-tax-basics","title":"The Route Book — Delivery-Driver Earnings \u0026 Safety Playbook: Offer Math, Deadhead Control, Night Safety, Vehicle \u0026 Tax Basics","description":"\u003cp\u003eThe app says you made $23.67 an hour. The car took $75.60 of the night getting it done. Both numbers are real — and only one of them is on your screen.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThe pain it solves:\u003c\/strong\u003e judging delivery work by gross. A $142 night over 168 miles nets $66.40 after the car is honestly paid — $11.07 an hour, not the $23.67 the app showed — and the biggest offer of the evening is routinely the worst-paid work in it, because nobody taught you to test an offer on total miles and real minutes before accepting it. This book is that test, plus the systems around it: deadhead control, night safety, vehicle costs, and the mileage log that turns your driving into a deduction instead of a guess.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat's inside (18 pages, US Letter, printable):\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eThe acceptance test: two formulas — $\/mile on total miles, and true $\/hour after vehicle cost — with honest guidance for setting your own floors, and a fifteen-second mental version for the phone screen\u003c\/li\u003e\n\u003cli\u003eThree fully worked offers, every line recomputed: an $8.50 offer that nets $15.82\/hr true (decline), an $18.00 offer over 17 miles that nets $12.94\/hr true (the trap — decline), and a $6.25 offer over 2.7 miles that nets $21.58\/hr true (accept) — plus a stacked pair worked the same way at $22.10\/hr true\u003c\/li\u003e\n\u003cli\u003eDeadhead control: the ratio formula, a worked week at 36.2% deadhead (94 of 260 miles), what trimming it to 28% is worth (~$490 a year at the example cost), and the five rules that move it\u003c\/li\u003e\n\u003cli\u003eStacking and batching treated strictly as general practice plus arithmetic — including the wait-cost rule: at an $18\/hr floor, every waiting minute costs about $0.30, so a 12-minute wait must add $3.60 just to break even\u003c\/li\u003e\n\u003cli\u003eA night safety system in two parts: the car and the door (pre-shift checks, doorstep protocol, the wrong-feeling rule), and fatigue and incidents, built on NHTSA's findings — 4–5 hours of sleep linked to more than five times the crash rate of 7–8 hours, high-risk windows of midnight–6 a.m. and 2–4 p.m., and the caffeine-plus-nap strategy\u003c\/li\u003e\n\u003cli\u003eVehicle costs from AAA's Your Driving Costs 2024 ($12,297 a year for a new car, ~82¢\/mile; fuel 14.90¢\/mile; maintenance, repair and tires 10.13¢\/mile), a four-line method for your own cost per mile, and a per-mile sinking fund that puts about $101.30 a month aside at 1,000 miles a month\u003c\/li\u003e\n\u003cli\u003eTax mileage basics: the IRS 2025 standard mileage rate of $0.70\/mile, year-labelled wherever it appears; the Publication 463 adequate-records standard (date, mileage, destination, business purpose, kept at or near the time); a worked 12,400-mile year worth an $8,680 deduction at the 2025 rate; and a pointer to The Miles Book in this store as the logging tool built for it\u003c\/li\u003e\n\u003cli\u003eA nightly 10-minute close-out and weekly scorecard system, edge-case decision rules (long waits, wrong addresses, breakdowns, dangerous weather), and four printable tools: a pocket offer-screening card, a shift log, a weekly scorecard, and a cost-per-mile worksheet\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eOne discipline, kept throughout:\u003c\/strong\u003e no platform's stacking, pay, or acceptance policy is stated as fact anywhere in this book, because those rules change and could not be verified to the standard the rest of the book is held to — stacking is covered as general practice and arithmetic only, and page 18 says exactly what was hedged and why. Every verified figure is sourced on page 18: IRS, AAA, and NHTSA.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHonest scope:\u003c\/strong\u003e this is a working manual for delivery and gig drivers who own their vehicle costs and want to know their true hourly rate. It is not tax, legal, insurance, or financial advice — the tax chapter is general information that points you to a professional for your first-year method choice, and the insurance note is deliberately general because cover depends on your policy. It is not a platform tutorial: no app screens, no app-specific tricks, and nothing that depends on one company's current rules. If you drive under a fleet or employer arrangement where someone else carries the vehicle and the taxes, this book's math does not describe your job — do not buy it. 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